Nolo Reviews

I will not go so far as to say that all leads from NOLO are bunk, but numbers do not lie. The reporting system from NOLO is limited in that you can only pull a report from the current month to 11 months before. The report option states, "Last Year", but you cannot pull a report from January 1,2021, to December 31,2021. Not possible. So, from September 5,2021, to September 5 received 227 leads, and we signed 10 people, which is less than a 5% conversion rate. We spent $19,360.00 to buy the leads. Take into consideration the overhead to contact all the leads and submit the requests for credit (most get rejected) which I will estimate to be 22.7 hours@ a cost of about $5,000.00, totaling $19,860.00 to get and manage the leads. The 10 conversions brought about $20,000.00 to the firm, subtracting $19,860.00, and the gross income is $640.00 from leads for an entire year. The low conversion rate is because the leads are not within our geographical area, not in our area of practice, and are not looking for a lawyer but simply filling out a form on the internet to get questions. Do the math for your firm. We gave them time to get ramped up after the COVID shutdown, but the Return on Investment is not there. The numbers do not lie. The other issue I have with them is that they do not care about their customers. You will get a song and dance about their commitment to your business when you sign up. That is such hogwash. Try to get someone on the phone once you sign up with them. Good luck!

Brad Bernadt was our attorney for a medical malpractice case he was working with us for almost 11 months the disappeared one day just switched lawfirms. I Found out almost week later by his secretary. Also he dragged us down a road of lies. Never did he hire a expert witness or send records to one as he stated in the email I have also he was sending the records to different attorneys to review. I had to beg him to order medical records that took him over 5 months to get then when I asked him why it was taking so long just to do a review for he sends me a copy of the contract we signed stating he can drop the case if they feel it would be unsecssful. So I apologized and hoped I was wrong and he is doing what a good attorney would do. Well I was wrong he took such advantage of two people who had already been through so much. He caused us so much emotional stress and anxiety I would not recommend hiring him!

Unhelpful and uninformed staff makes the process of working with Martindale a nightmare.

I called in regard to denied lead disputes. I was finally able to reach a junior account manager. This person was not able to solve my problem. You do not have a dedicated account manager with this company. There is no one accountable to making sure you are taken care of. He immediately became defensive and it was clear he would not take the money on my account and refund it to me. I was NOT asking for a refund for actual services rendered. I was asking for a refund for the amount of money left in my account that has not yet been spent.

9/10 leads through this company have disconnected phone numbers and vague nonsensical information in their form submission. This is very difficult to get a return on your investment if you are an attorney looking for probate leads.

I signed up for only probate leads. I disputed leads where there is no estate that needs to be administered. This should be simple and cut and dry but it has been a disaster.

Probate is a simple process to define. 10/15 disputes I put up were denied.
In each of these cases, there was no estate to administer yet the company denied my dispute.

Overall a disaster in every regard. Do not work with Martindale. Do not pay for these leads. Do not waste your time.

EDIT and response
I called in and requested to speak to anyone who would be able to help me. At the bottom of this review response he said he would “like to reach out to me to make this better”.

I put in a request to speak to someone who could actually help. I was willing to schedule an appointment. No one had access to an account managers calendar- they said someone would reach out to me. I have not received an email, call, or text from anyone attempting to resolve my problem.

The only response I got was when I left a 1 star review on here and on yelp.

This tells you everything you need to know about this company. Great sales people to sell the service and kind responses to 1 star reviews.

ZERO customer service in between and a low quality product.

All I want is an account manager to schedule a call with me or at the very least reach out to solve my problem.

Lawyers do not buy leads, leads are fake. No existing or entered by a bot. Nolo will refuse to give credit for fake leads.

I had a question about their Wills & Trusts software. I called their customer service department, left a message because no one answered the phone. They never called back. I emailed them with my question. They never responded. Obviously, Nolo does not value customers.

If I could give no stars, I would. We paid for leads for workers' comp. Most of the "leads" we got appeared to be fake. Some of the people who supposedly posted the leads told us "I did not post any inquiry" or "I posted that three years ago." These folks get your money first and then will not give you a credit for all the bad leads they charge you for. Every now and then you do get a legitimate lead that can turn into a real case, but you have to weed through a bunch of apparently fabricated ones to find the occasional legitimate one. All in all, not worth it. I am in a national lawyer group and lawyers all over the country in that group are telling me that they are experiencing the same problems with Martindale-Nolo.

I ordered a software download (Willmaker 2022) from the Nolo.com website. Received confirmation saying I would receive an email in a few minutes, providing the link to download the program. Two days I have received no email and their phone customer service *******158) will not answer the phone or respond to VM. I checked Amazon and the two reviews I read said the same thing: unable to download the software. Total scam.

I can't praise the Law Firm of Kotlar Hernandez & Cohen enough for handling my legal needs after sustaining injuries in an auto accident. They personified respect, experience, integrity, trust and a passion for justice. I had the upmost pleasure working with
Adam Kotlar, Sherry Cohen & Kris Scotten who
successfully won the settlement for my personal injury case. Their warmth and attention lessened my worries during such a stressful ordeal. I wouldn't hesitate recommending this professional Law Firm.

Hedding Law is the only firm you will ever need. When trouble arrives, Ronald Hedding is without a doubt, your answer. He is not only the best lawyer for your situation. He is the only lawyer you should call for your situation. If you want your trouble to go away as quickly as it arrived then you really do want to give Mr. Ronald Hedding a call. He is prepared, efficient and honest. He is a problem solver. The only solution you will need is Hedding Law Firm, Located in Encino California. For me he brought my son home. He removed all fear and worry. Ronald Hedding placed hope where hopeless was trying to take over. I saw him on a Tuesday. I had not left his office 10 minutes when he called to let me know we were going to court first thing Friday morning. My son and I arrived Friday morning with a Walker and an Oxygen tank. We were ready for the long day we thought was in head of us. I was uncertain how my son would do, I was worried. Then came Mr. Hedding on time, ready and confident with a smile on his face. Before we knew it, we were going home and together. No long day just a grateful celebration inside of us. Hedding Law Firm is a reasonably priced, caring and extremely experienced Law Firm. Ronald is outstanding, a very professional Lawyer, a true person of excellence. H and his staff will make sure you are comfortable every step of the way. We return to court in a few months and I am no longer afraid or anxious. Rather I am looking forward to this all being put behind us for good. Because of Ronald Hedding my son will be able to live out his life however long that may be at home with me. Thank you so very much Ronald for making a difference, for bringing my family back together. You are a blessing that makes wishes come true. I will be forever grateful. Call Hedding Law if you or anyone you know or know of is in trouble. Ronald Hedding has the experience and knowledge, you will want representing you. Honest and true. No hidden costs or empty promises, just absolute results. When you call Hedding Law Firm be assured, your problem is solved. The only regret I have is not calling sooner. Make that call today. I believe you too will be as happy and thankful as we are.

I'm more or less in agreement with the negative reviews about the pay for leads program, and the quality of the leads. This review is for a different experience.

I was motivated to post this experience here after my leads have stopped coming in despite there being a small balance remaining on my account.

I called the support line to fix the issue, and have since been emailing one of the customer success specialists about this issue for over a month to no avail. In the last few weeks, I have stopped receiving response altogether.

I gave them the option to either 1) refund the tiny remaining balance that I have, or 2) allow me to exhaust the remaining balance by turning the lead pipeline back on. I have received no response for either.